Returns & Withdrawal Policy

Personalised and customised products

Products made according to your personal specifications — for example a name, text, colour combination or other custom request — are generally excluded from the statutory 14-day right of withdrawal under § 312g(2)(1) BGB when the customisation is decisive for production or the item is clearly personalised.

Choosing from standard options does not automatically remove the right of withdrawal. The exception applies only where the legal conditions are met.

Non-personalised products

For non-personalised goods bought directly from printsbyeri.com, consumers generally have 14 days to withdraw from the contract without giving a reason. The period starts when you receive the goods. Please contact us before sending anything back so we can provide the correct return instructions.

Faulty, damaged or incorrect products

This policy does not limit your statutory rights. If an item is faulty, damaged in transit, incorrect or materially different from its description, contact us at support@printsbyeri.com with your order details and photos where useful. We will arrange the legally required remedy.

Etsy orders

For an Etsy order, please contact us through Etsy Messages first and follow the return instructions agreed for that order. Etsy’s shop policies, buyer protections and applicable consumer rights continue to apply.